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Improve customer service and relations.
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This service excellence learning module considers the importance of building stronger relationships with your customers.
18 Apr 2016 , 900 Min Module
This learning module considers how putting patients at the centre of their care improves their health and wellbeing.
24 Mar 2016 , 5 Min Module
Patients need to ask for advice, rather than self-diagnosing online and jumping to conclusions.
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10 Mar 2016 , 4 Min Article
Research is necessary to drive pharmacy practice forward. All community pharmacists can get involved in some way.
08 Mar 2016 , 4 Min Article
This service excellence learning module considers how pharmacies can help meet the needs of customers with disabilities.
19 Feb 2016 , 900 Min Module
People with low health literacy levels are more likely to suffer poor health, incur higher health costs and die young.
12 Feb 2016 , 4 Min Article
As pharmacists continue to innovate in service delivery, the pharmacy is no longer the only place to deliver services.Â
While many pharmacy teams appreciate that most specials products have overnight delivery, it seems not all do. Charles Gladwin reports
10 Feb 2016 , 5 Min Article
Reena Barai explains why consultation skills are so important for community pharmacists.
17 Dec 2015 , 2 Min Article
Are some people still being shy when it comes to talking about embarrassing conditions?Â
08 Dec 2015 , 4 Min Article
How can the quality of the service you offer be improved upon?
08 Dec 2015 , 900 Min Module
There are many challenges for effective listening in the pharmacy workplace that reduce the ability to listen effectively.
26 Nov 2015 , 900 Min Module
This service excellence bite-size learning module takes you through the steps of navigating difficult situations with unhappy customers.
18 Nov 2015 , 900 Min Module
Working with care homes will have advantages and disadvantages for pharmacy. Where does the balance lie?
30 Oct 2015 , 3 Min Article
Pharmacist Reena Barai explains why empathy is such an important attribute when dealing with the public.
21 Oct 2015 , 2 Min Article
This service excellence module focuses on barriers of communication and the various strategies to overcome them.
15 Oct 2015 , 900 Min Module
